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World Missions Touchscreen


Touchscreen Support Updated 6/27/2007

Software updates will be provided to Licensee if the Licensee is current on the subscription payment, is using the Software in a supported environment and has not modified the Software in any way. Other than the periodic software updates distributed under the subscription, AGWM will provide support only at its discretion. The license agreement does not provide for any support.

There are a few issues listed below that have been encountered by more than one subscriber. Review this list if you are having difficulty with the software.

Also, we do welcome your comments about errors or "bugs" you find in the software. Your comments will help us correct errors in subsequent software updates. Please contact us by email or by telephone (see below).

If you are having a problem with the computer or monitor, you should contact the manufacturer or reseller directly.

Install or Uninstall the World Missions Touchscreen
Starting Up the World Missions Touchscreen
 Touchscreen Support Application
 Install Internet Information Services (IIS)
Additional Files | Thematic Graphics | Media Viewers
 Anti-Virus Issues | Troubleshooting Checklist
Common Problems

Windows Vista

The World Missions Touchscreen does not currently work in Windows Vista. We have plans to upgrade the Touchscreen so it will, but that is still a year or two away. If your computer came with Windows Vista pre-installed, you need to purchase a retail copy of Windows XP Professional or Windows Media Center Edition and install that after erasing the hard drive before installing the World Missions Touchscreen.

Video Problems

Make sure to read the Version page about the latest software requirements.

  1. If you don't have the latest video releases, please update using the latest releases sent in the mail or the ones on the web.
  2. Please be sure to check with us if there is any question about this.

Note About Updating Windows

We recommend that you install all service packs and updates for your computer.

Internet Explorer 6.x & 7.x

When opening the Touchscreen for the first time, you will notice that a bar pops up between the address bar and the web page. This is normal. But to avoid the Information Bar and proceed to the application automatically whenever you start the Touchscreen, you must:

  1. Go to "Tools" menu in Internet Explorer.
  2. Select "Internet Options. . ." at the bottom of the menu.
  3. In the dialog box select the "Advanced" tab.
  4. Scroll to the "Security" section.
  5. The second item down will be "Allow active content to run in files on My Computer." Make sure that box is checked.

Make sure all pop-up blockers and script blockers are turned off or the Touchscreen can't run.

Touchscreen Support Application

Entering the Support Application

  1. Double-Click the "Touchscreen Support" icon on your desktop.
  2. Type in the password: agwmpwd

Enable or Disable printing from Touchscreen

  1. This feature is off by default.
  2. You must already have a default printer set up in Windows before this feature is enabled.
  3. Under "Select a Printing Option" choose to "Enable Printing" or "Disable Printing".
  4. If you encounter a permission error, click here to resolve it

Editing Missionaries

  1. Under "Missionary Support List" click the "Update" button.
  2. You will be directed to the "Missionary Support Center"
  3. Checking the box of a missionary in the right column then clicking the "Add Selected Records" button at the top or bottom of that list will add that missionary to your support list.
  4. Checking the box of a missionary in the left column then clicking the "Delete Selected Records" button at the top or bottom of that list will remove that missionary from your support list.
  5. You may check multiple boxes to add or remove multiple missionaries at one time.
  6. If you encounter a problem, click here to resolve it.

Enable or Disable Email Support

  1. This feature is off by default.
  2. If your Touchscreen computer is always hooked up to the internet, you may enable the "Email Support Option."
  3. Clicking the "Enable or Change Address" button will bring up a window that requests that you enter a working email address.
  4. Enter the address.
  5. Click the "Accept Email" button.
  6. To disable the email feature, just click the "Disable" button.
  7. If you encounter a problem, click here to resolve it.

Activate Spanish Videos

  1. This feature is off by default.
  2. In order to activate the Spanish Videos, first you must request and then install the Spanish Video DVD from AGWM Communications.
  3. When the DVD has been installed, enter the Touchscreen Support Application and click the Activate button under the Spanish Videos section.
  4. If you encounter a problem, click here to resolve it.

Exit the Touchscreen Support Application

  1. Click the "Close Window When Finished" link to the lower right of the planet.

Files

News and Prayer Updates (updated weekly)

Download latest News and Prayer updates and install them. (about archives)

Download Update Archive

Program Updates and Videos (updated monthly)

Download latest Video and World Missions Touchscreen Program updates and install them. (about archives)

Thematic Mission Graphics for a Touchscreen Lightbox

If your Touchscreen enclosure has a lightbox for graphic display, download one of the following archives. In these archives are the graphics supplied by A/G World Missions that correspond to the current world missions theme.

These graphics can be printed at any service bureau, including Kinkos. Any of the quality suggestions below will produce an adequate graphic for backlit display.

  • For highest quality, (and cost) request a Backlit Photographic print.
  • For medium quality, request a Backlit Inkjet print.
  • For standard quality, (Kinkos) request a print on heavy paper for a lightbox

pdf_posters.zip pdf_posters.exe Additionally any of these graphics may be used by the church for other missions related activities.

Graphics are supplied in 3 sizes corresponding to standard kiosk lightbox sizes. All sizes are compressed in the following archives. (Macintosh OS X computers can create and read Zip archives.)

  1. 20 x 20
  2. 9 1/4 x 23 (8 x 22 viewable)
  3. 5 3/8 x 17 3/8
Download: Adobe Acrobat PDF Zip archive | Self-extracting archive
Download: JPG Image Zip archive | Self-extracting archive

The default e xtract location for the self - extracting archives for Windows is c:\agwm_posters.

(about archives)

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Install Downloads pdf_posters-1.zip

About Using Archives

To install Zip archives of these updates
• Right-click the downloaded file and select WinZip.
• Select "Extract to ..." and change the directory to c:\ This will automatically install the files to the correct directories on your touchscreen. (NOTE: The thematic graphics should be extracted to the same directory as the .zip file.)

To install Self-extracting archives of these updates
• Double-click the downloaded file. It will be installed automatically to the correct place on your hard drive.

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Troubleshooting Checklist

Either Windows 2000, Windows XP Professional or Windows Media Edition is required. XP Home will not run the Touchscreen.

Microsoft Internet Information Services (IIS) must be installed and configured properly. The Touchscreen software must be installed AFTER IIS is installed.

If videos do not play, check which version of Windows Media Player you are using.You must have Windows Media Player 9 or 10. This may be downloaded from Microsoft.

When you start the Touchscreen program, Internet Explorer may prompt you to "connect" or "work offline."  Please choose connect (or retry) to begin working. You may need to do this a few times.

If the "Loading… Missionary Information Center" screen is as far as the Touchscreen gets, you will see only the page with the Spinning Earth, the missions logo and the Flash Enabled logo. Make sure that all pop-up blockers are turned off in Internet Explorer. Also make sure that Internet Explorer is your default web browser. The Touchscreen does not run on FireFox, Opera or any other browser.

If the Touchscreen comes up with a "Page Not Found" error immediately when the Touchscreen starts, you must make sure that Script Blocking in your Anti-Virus program is not enabled. The Touchscreen software runs on scripts. Also make sure IIS is installed and running.

If the touchscreen comes up with "Page Not Found" errors when you touch the buttons within the touchscreen, check the following:

The Local Support Table may be missing:

  1. Make sure you have the Local Support Table loaded into the Touchscreen. It is a Microsoft Access database named "localsupport.mdb." It is found on your C drive at C:\inetpub\wwwroot\agfm\
  2. On the diskette or DVD included with the original installation, there is a file called "localsupport.exe".
  3. Double click that file when you have the disk in the Touchscreen computer. Click the UnZip option at the top right of the window.
  4. When it is finished, click Close.
  5. If you have lost your original diskette and need a fresh copy of the localsupport table, please email us or call to request that a new one be sent to you.
  6. If the file is in the proper location and the touchscreen still shows the error, right click on the file and select "Properties." Make sure the neither box at the bottom ("Read-only" or "Hidden") is checked.
    1. Click on the "Security" tab (If the Security tab does not show, click here)
    2. In the top box, select "Users ([machine name]\Users)"
    3. In the bottom box, check in the "Allow" column, the box in the "Full Control" row.
    4. If you have an "Everyone" item in the top box, select it.
    5. Then in the bottom box, check in the "Allow" column, the box in the "Full Control" row.

Flush the internet cache:

  1. Go to Control Panels then Internet Options and click on the Delete Files button.
  2. Check the Delete all offline content box and click OK.
  3. Click the Settings... button.
  4. Under Check for newer versions of stored pages, select Automatically.
  5. Click the OK button, for the Settings... dialog.
  6. Click the OK button for the Internet Options... dialog.
  7. Shut down the computer and wait a few seconds then restart the computer.
  8. Make sure you have IIS installed and configured correctly.

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Common Problems

Somebody has found a way to access the computer by dragging their finger over some graphics. To fix that problem:

  1. Open the Internet Explorer 6 browser
  2. In the Tools menu select Internet Options...
  3. Click on the Advanced tab.
  4. Scroll down to the Multimedia section and uncheck the Enable Image Toolbar (requires restart) option.
  5. Click the OK button for the Internet Options... dialog.
  6. Restart your computer.

The text on the touchscreen looks too large, or the touchscreen elements are misaligned or pushed off the screen. To fix that problem:

  1. Right-click on your desktop and select the Properties... menu item.
  2. For Windows XP, click the Appearance tab.
    1. Choose Font size: Normal at the bottom of that dialog.
    2. Click the OK button.
  3. For Windows 2000, click the Settings tab and the Advanced... button near the bottom of the dialog
    1. Choose under Font size: Small Fonts.
    2. Click the OK button.
    3. When the Advanced... dialog closes, click the OK button on the Settings dialog.
  4. Open an Internet Explorer 6 browser window.
  5. In the View menu, select Text Size > Medium.
  6. Make sure you are viewing the touchscreen at the correct resolution - 1024x768.

The touchscreen program is larger than your screen. To fix that problem:

  1. Hit the Alt and the F4 keys at the same time to exit the touchscreen.
  2. Right-click the mouse button on the bare desktop and select Properties.
  3. In the Settings tab look for (XP) the Screen resolution box on the lower left, (Win 2000) the Screen area box on the lower right.
  4. Move the slider in that box to the right till the text below the slider says 1024 by 768.
  5. Click the OK button below, answer any dialog box that lets you change the screen size.
  6. Restart the touchscreen.

The movies do not play smoothly or they load very slowly. To fix that problem:

  1. Make sure you have enough memory in the computer: 256MB or more RAM. We recommend 512MB of RAM.
  2. Upgrade the computer to a faster one. Our current recommendations are for at least a 1.6GHz speed processor or equivalent. The faster your computer, the more satisfactory user experience you are likely to have.

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Note: If you encounter errors or "bugs" in the touchscreen software, please feel free to contact us. We are available by email and phone 417-862-1447 ext 1781 or ext 1780 between 8 am to sometime past 5 pm Central time Monday through Friday. We will do what we can to resolve them.

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Media Viewers

Click these badges to acquire the media viewers used in the World Missions Touchscreen and this web site.

      

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